Reference

Legal terms for your account

Open your account and you will see the same chat and email paths beside the legal links; if a request touches DANA, OVO, GoPay, or QRIS, we match…

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What this legal page covers

area188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We use this page to set out the rules behind your account, your data, and any request you send us. Access depends on local law, and where local law permits we may ask you to confirm your name, phone number, or wallet rail before we process

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a change. If your record touches DANA, OVO, GoPay, or QRIS, we keep the same reference on file so we can trace the request without guessing. We do not split cookies, login history, and message logs into separate legal paths; they sit under one process that
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helps when you ask for a correction, a copy, or a closer look at what we store. When a request reaches us from Jakarta or elsewhere in Indonesia, the same response path applies, and we answer through the contact channels listed below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How to reach us about legal

For legal requests, we keep the path simple. Send a message through live chat, email, or the inbox inside your account, and include the same name and phone number you used on…

Live Chat Use live chat when you need a fast answer on terms, privacy, or a correction. Keep your registered email in the message so we can match the account before we discuss any change.

Email Email works well for longer requests, including a copy of a policy, a data question, or a correction that needs detail. Include your name, phone number, and the payment rail if it matters.

Account Inbox The inbox inside your account keeps the request attached to your profile. That helps when you want to edit contact details, ask about cookies, or follow up without sending the same context again.

DATA AND ACCESS

How we handle requests and records

We keep legal handling tied to your account and browser settings, not to guesswork.

Data Use

We keep the minimum record needed for access checks, request handling, and dispute work. That usually means profile details, login history, and the message trail tied to the same account, not scattered across separate forms.

Cookies

Cookies help the site remember your session and the privacy choices you made. In Chrome on Android or desktop, you can clear them in browser settings and then sign back in with the same email.

Password Safety

Keep your password private and use a device you control. If you change phones, sign out of the old device first so the next login challenge can confirm it is really you.

Record Retention

We keep legal records only as long as needed for access checks, request handling, and dispute work. When that purpose ends, we remove or detach data that no longer serves the record.

Change Requests

If you want a correction, send the request from the email on file and name the exact field you want changed. We will confirm what can move under local law before we edit it.

Contact Path

For access questions, use live chat or email and include your registered name, phone number, and the payment rail tied to the record if it matters. That helps us locate the right entry quickly.

Questions about legal access

These questions cover the points people ask before they open an account or send a correction request. If your case touches DANA, OVO, GoPay, or QRIS, keep the same account details in the message so we can match it fast. If you need a change, use the contact paths below and include the exact field you want us to check.

It covers the terms for your account, data use, cookie handling, and request paths. If a rule changes, we update the same page and keep the contact route open for follow-up.

You can ask when a field on file is wrong or outdated. We will ask for the registered email, and if the request touches DANA, OVO, GoPay, or QRIS, the matching reference.

We use those details to match your request to the right account and stop someone else from changing it. If you send the request from a new device, we may ask for a second check before we act.

Cookies keep your session active and remember the privacy choices you made. If you clear them in Chrome, Safari, or another browser, you may need to log in again and set the choices one more time.

We keep only the records needed for access checks, request handling, and dispute work. When that purpose ends, we remove or detach data according to the retention rule that applies to the record type.

It depends on local law. Where local law permits, we can explain the reason and tell you which account details or verification step we need before we continue.

Send your request through live chat, email, or the message box in your account. Include your name, registered email, and the wallet rail if the request touches a transaction record.

Legal terms for your account

How to reach us about legal

How we handle requests and records

Data Use

Cookies

Password Safety

Record Retention

Change Requests

Contact Path

Questions about legal access

01 What does this legal page cover?

02 When can I ask for a data correction?

03 Why do you ask for my phone number or email?

04 How do cookies affect my session?

05 How long do you keep legal records?

06 What happens if access depends on local law?

07 How do I contact you about a legal request?

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